Support Center is a fully automated Help Desk solution. It is the perfect tool to increase the productivity of your support staff. Due to its customizable platform and intuitive interface, this help desk system is ideal for all organizations that give support service. Whatever the size of your organization's support department, one tech or many, and whatever the amount of customers using it, Support Center makes the whole process more efficient, simple and cost-effective in all cases.
Support Center's features are thought up to streamline your support system. They enhance the communication within your organization members, as well as with your customers. Creating a strong connection, a reliable reputation and trust through an effective Help Desk necessarily leads to a better working environment, better products, a more efficient handling and shipping and, of course, an increasing customer satisfaction. Any organization with an efficient support system witnesses its positive impact in all its areas in the short-term.
It becomes easier for your techs to answer inquires, solve problems and deliver effective solutions, while keeping track of it all. Users can keep track of their interaction; too, for their user-side panel is simple, intuitive and accessible 24hs / 7 days a week. Also, they can stay informed through email notifications. All this, due to the complete web-based environment of the application.

Features
• 100% Web-Based.
• Easy customization and integration
• Intuitive and easy to use interface
• Unlimited number of users -customers / technicians
• Full ticket management, tracking and record
• Advanced reports and performance analysis
• Online ticket creation through email and web
• Automated email notifications to users and technicians
• Manageable user information and history
• Unlimited custom ticket and user fields
• Integrated knowledge base